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Customer

Find answers to customer related questions

Skills

  • What kind of locations can I choose?
  • How do I contact the instructor of a skill?
  • How can I be sure that an instructor is reliable and knowledgeable?
  • How can I view all skills an instructor teaches?
  • Where can I find statistics about an instructor?
  • Where can I find statistics about a skill?
See all 9 articles

Bookings

  • How do I make a booking?
  • What should I do if the instructor never showed up?
  • What should I do if I’m dissatisfied with my booking?
  • What happens when the instructor doesn’t confirm or decline my booking?
  • How can I change the date or time of the booking?
  • Where can I find my past bookings?
See all 9 articles

Reviews

  • How do I know if reviews are trustworthy?
  • How can I delete my review?
  • How can I edit my review?
  • How can I write a review?

Ratings

  • How do I know if ratings are trustworthy?
  • How can I delete my rating?
  • How can I edit my rating?
  • How can I rate a booking?

Cancellations & refunds

  • How does the free cancellation period work?
  • Do I get a refund if the booking is declined or canceled by the instructor?
  • Do I get a refund if I cancel a booking?
  • How do I request a refund?

Safety

  • Why should I pay, book and communicate with the instructor through Ofcorz only?
  • What should I do if I feel unsafe?
  • What should I do if I get injured during a booking?
  • How can I report an instructor?
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