A customer can request a refund after a booking for a few reasons:
- You never showed up
- You were significantly late
- The quality of instruction was unsatisfactory
We always take such refund requests very seriously. Upon receiving such a request we start an investigation into what happened. Sometimes we will also contact you to ask for additional information.
If we deem that the refund request is justified we will refund the customer and debit your balance. This means that if you have a balance to be paid out we will decrease this amount appropriately. If you have a zero balance, it will result in a negative balance. This negative balance will be deducted from your future earnings.
If you want to learn more about your balance, then please read this article.
If you want to learn more about disputing a refund, then please read this article.